Privacy Policy for Himalayan Healing Arts

Your privacy is a priority at Himalayan Healing Arts. This policy outlines how we collect, use, and protect the personal and health information you provide to us.

1. Information We Collect

We only collect information necessary to provide our services, manage bookings, and communicate with you. This information falls into two categories:

• Personal Identification Information (PII):

  • Name, address, phone number, and email address (collected during booking/inquiry).

  • Payment information (card details are processed by our secure third-party payment processor, not stored directly by us).

• Health Information (Sensitive Information):

  • Current or past medical history, injuries, medications, allergies, and pregnancy status (collected via intake forms or custom fields).

2. How We Use Your Information

We use the information we collect for the following essential purposes:

• Service Delivery: To safely and effectively provide your booked massage or healing session (e.g., using health history to tailor treatment).

• Booking Management: To confirm, remind you of, and manage your appointments.

• Communication: To respond to inquiries, send you information about your booking, and, if you opt-in, send occasional updates or promotions.

• Legal & Safety: To comply with professional and legal obligations regarding client records (e.g., insurance requirements).

3. Storage and Protection of Your Data

We are committed to protecting your data. We take reasonable steps to ensure your personal and sensitive health information is protected from misuse, loss, and unauthorized access.

• Online Security: Our website and booking system use Secure Socket Layer (SSL) technology to encrypt data transmitted online.

• Health Records: Paper and electronic health records are stored securely and confidentially as required by relevant Australian health guidelines. They are only accessed by the relevant practitioner(s) at Himalayan Healing Arts.

• Retention: We retain client records for the minimum period required by professional indemnity insurers and relevant state/territory legislation (typically 7 years after the last treatment, or until the child turns 25 for minors).

4. Disclosure to Third Parties

We do not sell, trade, rent, or otherwise transfer your personal information to outside parties for marketing purposes.

We may share your data only with trusted third-party providers who assist us in operating our website or conducting our business, such as:

• Online Booking Software: (e.g., [Name your booking software if applicable])

• Payment Processors: (e.g., Stripe, PayPal, etc.)

• Email Marketing Software: (e.g., Mailchimp, if you use one)

These third parties are bound by confidentiality agreements and are only permitted to use your information to perform their specific functions.

5. Your Rights and Access to Your Data

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate. To access your records, please contact us using the details below.

6. Changes to this Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The most recent version will always be posted on this website.

7. Contact Us

If you have any questions regarding this privacy policy or your information, please contact us:

• Email: himalayanhealingarts@gmail.com

• Address: 2B-12 Pittwater Road, MANLY New South Wales 2095